If you are interested in working at Bibi van der Velden as our Store & Business Development Manager please contact us at:

alessandra@bibivandervelden.com

The Store & Business Development Manager is going to be instrumental in driving the business performance of the very first Bibi van der Velden Store in Amsterdam and in recruiting, leading and coaching its new sales team. The main aim of the role is to drive the store to success, both in terms of service and results.

As a commercially and business minded professional, the Store Manager will ensure that the highest standards are upheld across all areas of the boutique, developing a team of skilled, knowledgeable, discreet and professional sales associates, offering an outstanding customer service experience to clients and becoming the best possible ambassador for the Bibi van der Velden brand.

The first Bibi van der Velden Boutique is set to open in September 2025, but we are looking for the Store & Business Development Manager to begin immediately to assist with the store and business development. The flagship store will offer an immersive experience, featuring exquisite fine jewellery and outstanding design.

• Ensure all new store staff is trained well and in line with company expectations, allocating tasks and mentoring each member of the retail sales force effectively to create a memorable shop experience for our clients and developing a high performing team.
• Actively strive to support new sales associates within the scope of their role, so that the retail sales team may achieve its KPIs, reaching (and exceeding, whenever possible) individual and store targets.
• Effectively manage your client list and encourage and drive CRM within the store, utilising your networking skills to ensure a regular flow of sales, demonstrating an entrepreneurial approach to growing your client base and client spend (including outreach to clients for events, in store presentations or new product/collection launches).
• Manage relationships with hotel concierges, personal shoppers, stylists and any other key contact who will be instrumental to bring more business to the BVDV boutique.
• Manage staff daily, ensuring that everyone’s roles and responsibilities are properly allocated, so that every function in store is always covered - from opening/closing of the boutique, to stockroom management, cash management and reporting.
• Respond and deal with all client queries in a professional, effective and timely manner.
• Develop a detailed and extensive knowledge of all BVDV products, brand culture and DNA, to provide exceptional customer service and build brand awareness and sales.
• Demonstrate a thorough knowledge of competitor jewellery brands and provide detailed feedback and input to the Commercial Director on product selection to maximise sales.
• Possess detailed expertise in product, including knowledge of the design process, of product craftmanship and construction, of materials used on BVDV jewellery, of the brand’s sustainability credentials and on how to care for our product.
• Monitor and manage deliveries appropriately and in line with the needs of the business, proactively planning and executing stock takes and inventories.
• Liaise with the Commercial Director on key calendar dates, to ensure that customer demand is met throughout the season.
• Report and record any incidents occurred in store immediately to the Commercial Director, ensuring any complaints are effectively managed and resolved in line with Company policy.
• Manage special requests and orders and communicate them in a timely manner to the relevant Head Office Team member.
• Compile and provide weekly trade reports on store sales and progress for the top management.
• Ensure the store is correctly merchandised and maintained to Company standards.
• Plan staff rotas to ensure appropriate cover, management of planned and unplanned absences.
• Work with the Commercial Director on forward planning, anticipating future requirements of the business.
• Ensure that staff is fully aware of all relevant Health and Safety regulations and that they take the appropriate and due care to fulfil the physical side of their roles, such as handling cartons and deliveries, standing for long period of time and using ladders in store.

• Proven experience in a luxury retail or service environment.
• Ability to maintain an accurate and analytical approach to Retail Sales, to confidently present proposals and strategies to adapt to the needs of this new area of the BVDV business.
• Ability to delegate effectively and with a calm and adaptable approach in the management of staff.
• Competent knowledge of local market legal requirements relating to Sales, as well as internal Return policies and procedures.
• Commercial acumen, excellent communication and interpersonal skills to build an excellent relationship with our Head Office staff, sales associates and clients, driving high sales results.
• Confident management style, with the ability to communicate effectively in all forms, at all times, and deliver challenging messages positively.
• Highly motivated and committed with a can-do, problem-solving attitude – confidently able to meet Business with enthusiasm, high energy levels and a determination to achieve sales targets.
• Excellent and consistent personal appearance.
• Punctual and reliable, able to confidently multi-task and manage others to complete all duties to the required deadlines.
• Good visual merchandising skills.
• Proficient in Shopify, Microsoft Outlook and Excel; training will be provided for the use of BVDV’s systems.